Relevant Experience

Learning Professional II: Onboarding Instruction | 2018-Present

· Facilitate multiple Onboarding Programs; teaching complex technical information, customer service, policy and procedures, company culture, and practical sales skills to new Customer Care employees in the classroom and on the sales floor.

· Facilitate classroom and on-the-job-training curriculum for new hires.
· Facilitate classroom and on-the-job-training curriculum for specialty departments including the Productivity and Customer Development teams. 

· Provide in-the-moment training, coaching and developmental feedback to each employee in the class.

· Conduct business and team member reviews on a weekly basis with all employees individually to build communication that is more effective, bring focus to alignment of activity and outcomes, understand training and development needs, and to provide insight for the improvement of the individual employee's performance.

· Collaborate with Key Stakeholders to ensure a seamless transition to their team. This includes summarizing developmental strengths and opportunities for each individual consultant.

· Communicate with operations supervisor in the first 90 days to assist in development gaps.

· Provide feedback and assist in content creation to enhance the onboarding experience.

Learning Professional I: Onboarding Instruction | 2016-2018

· Fearlessly facilitate classroom and on-the-job curriculum for new hire employees for our Care team; teaching technical information, policies and procedures, needs-based sales coaching, and how to embody GoDaddy’s Core Values.

· Providing positive developmental feedback to employees to reinforce what they do well, and improve skills in their areas of opportunity to ensure an Extraordinary Customer Focus. 

· Join Forces with Care Supervisors to ensure a seamless transition to their team.

· Collaborate with content creators to provide impactful feedback on course curriculum. 

· Provide feedback and assist in content creation to enhance on-the-job onboarding experience. 

Customer Care Supervisor: Inbound Sales and Support | 2013-2014

· Built relationships with multiple direct reports to discover their passion and help achieve their goals.

· Created a high energy, lively atmosphere that encompasses Go Daddy Core Values.

· Coached agents on needs based selling to help them identify the customer’s current situation, future goals, and recommend products to help them achieve those goals. 

· Developed internal relationships with leadership across multiple departments.

· Conducted team meetings, training and education, and 1 on 1 personal coaching with agents to help refresh and improve their knowledge, and further build upon relationships to discover and drive their passions. 

· Early adopter of new sales techniques and strategies. 

· Piloted new programs and worked with peers to implement them throughout the department once deemed successful.

Care Lead/Coach: Hosting Support, Inbound Sales & Support, Customer Development | 2012-2013

· Partnered with leadership across multiple departments to develop leadership skills

· Proactively sought out feedback from peers, supervisors, managers and directors for professional development and continued improvement. 

· Branched outside of the office to learn skillsets from audiobooks on leadership.

· Developed sales training to help agents uncover needs more efficiently.